We are committed to providing safe, high-quality, patient-centred healthcare. We try very hard to provide you with excellent personal and professional care. We appreciate all feedback regarding the care and service that you, your family or others experienced during your visit and explain how we deal with concerns or complaints you may wish to raise.

Whether you are a patient, relative or a visitor to our clinic or partner hospitals, we want to ensure that your experience is a positive one.

We value all feedback following your visit to one of our facilities. We ask that if you do encounter any problems, however small, you let us know. We are continually striving to improve our service and care, and your comments and feedback are invaluable in helping us to do this.

If you have been unsatisfied with any aspect of the care you have received please address your comments to me in writing or by email. They will be taken very seriously and investigated by me unless the complaint is about me, in which I will arrange for an independent 3rd party to review the complaint. You should receive acknowledgement of your complaint within 2 working days and a full report within 20 working days.

Adrian Lower,

Consultant Gynaecologist and Registered Manager

Positive Feedback

We are only human and do like to hear positive things about the care we have provided. It puts a spring in our step and a smile on our faces.

You may wish to tell others about your experience. We use Doctify to collect reviews. New patients find it reassuring to read positive feedback from our patients prior to making their first appointment.

Please use this link if you would like to leave a comment.